Napa Valley Bike Tours & Rentals

TERMS & CONDITIONS

All charters require a service agreement to be signed by Client and given to Chauffeur prior or at the time of service.

Services provided more than 30 minutes or 30 miles from Yountville are subject to distance surcharges to cover additional fuel, bridge tolls and other miscellaneous expenses.

RESERVATION DEPOSITS & CANCELLATIONS

Reservations can be made here online:

» Click Here to Reserve Mercedes Benz R-Class
(Up to 5 guests)

» Click Here to Reserve Chevrolet Suburban LTZ
(Up to 7 guests)

Or, you can reserve by calling 707.251.TOUR. All reservations require a $250.00 deposit.

Deposits are refundable less a $25 cancellation fee when you cancel 72+ hours prior to your scheduled pick up - EXCEPT SATURDAYS & HOLIDAYS. Depsoits for Saturday and/or Holiday charters are strictly non-refundable. Deposits are non-refundable on reservations cancelled within 72 hours of the scheduled pick-up time.

Client will be charged for the full fare in either of the following two cancellation scenarios:

• If you call to cancel after the driver has been dispatched for your pick-up.
  
• If you fail to be present at the designated pick-up location at the contracted time (i.e. "No-show"). If you cannot locate your Chauffeur, call 707.251.TOUR. To avoid being billed as a "No-show," do not leave your pick-up location without contacting us. You MUST contact us by phone.

If we for any reason beyond our control will not be able to perform the chartered service, the Client shall be limited to a full refund of any money paid.

We are not responsible for service delayed or not rendered due to circumstances beyond our control including weather, traffic conditions, road conditions and breakdown. In the event of a mechanical breakdown, we can attempt to make other arrangements for the Client, at the Clients' own expense in the case of mechanical breakdown, but cannot guarantee replacement transportation. We do not guarantee vehicle availability or pricing for reservation changes. A 50% refund will be given on service time that has been performed before the breakdown and no further time will be charged for agreed upon charter that cannot be performed.

We reserve the right to substitute the contracted vehicle in the event of a mechanical issue before charter begins, with a vehicle of comparable comfort and quality.

ADDITIONAL CHARGES

Wine tasting fees, parking fees, overtime charges, travel and other surcharges that cannot be calculated prior to service and are not included in the estimate.

Client is responsible for the full payment of any overtime charges beyond the original charter agreement. Overtime will be charged in 1/2-hour increments at the hourly rate.

The credit card provided at the time of booking will be used for all charges, unless otherwise indicated by the client. Charges will reflect costs incurred while performing services for reservations placed with us by the Client, its agents, and any individuals requesting transportation as an authorized employee of the Client and will reflect costs including but not limited to trip charges, parking, winery reservations that require pre-paid tasting/tour reservations (only as pre-approved or requested by the guest), and gratuity.

GRATUITY

20% gratuity is added to all charters.

SMOKING/FOOD

Our vehicles are non-smoking. Client agrees that there will be no smoking in our vehicle(s). If smoking does occur, Client will be charged $300.00 fumigation/cleaning fee. No eating of food is allowed in our vehicles and a $100-$300 cleaning fee may be charged. At the discretion of driver, violation of our terms regarding smoking/food may result in immediate termination of the services and forfeiture of all paid deposits and fees for service.

ALCOHOL CONSUMPTION & PASSENGERS UNDER 21

In compliance with CPUC Regulations, consumption of alcoholic beverages by passengers less than 21 years of age is prohibited. The driver reserves the right to check the identification of any passenger at any time during services if underage alcohol consumption is suspected. The driver also reserves the right to refuse service to anyone under the age of 21 if they are suspected of alcohol consumption. Violation will result in immediate termination of services and forfeiture of all paid deposits and fees for service.

CONDUCT/DAMAGE TO VEHICLE

Client and all passengers in Client's party are expected to conduct themselves in a manner not injurious to themselves, to third parties, or to the hired vehicle. All passengers agree to behave in an orderly and well-behaved manner. Emerging from the sun roof while the vehicle is in operation is prohibited.

Client is responsible for his/her guests for any damage to the vehicle. In the event of any physical damage to the limousine caused by Client or any passenger, there will be a minimum additional charge of $300.00 for the repair and/or cleaning of the limousine. This includes anyone getting sick in the limousine. Decision as to the unusual use or wear of the vehicle rests with us solely, and our experience as to the general use of hired limousines. Client is fully responsible for the repair and/or replacement of any part of the vehicle harmed by any passenger. Repair costs will be charged to your credit card. During repairs, you may also incur charges for the loss of use/or income generated by loss of use of this vehicle.

We reserve the right to expel any person from the vehicle and/or terminate this contract in the event of a violation of any of these conditions by any passenger. If at any time the service is terminated due to unruly conduct, damages to the vehicle, or abuse of any kind that we deem valid, no refund of money will be made. We reserve the right to refuse service as we deem appropriate.

LIMITATIONS OF LIABILITY:

We are not responsible for lost or damaged luggage or for any baggage, personal belongings or any items left in the vehicle during or after use of our services.

Client waives all claims for consequential damages and agrees that liability shall be limited to the full amount paid to us for the disputed service unless otherwise required by law.

DISPUTE RESOLUTION

This Agreement shall be governed by and construed in accordance with the laws of the State of California and the Federal Arbitration Act, without giving effect to any principles of conflicts of laws, and you hereby consent to the exclusive jurisdiction of the state and federal courts sitting in Napa County, California.

You (the Client) and Napa Valley Bike Tours (provider of car tour services) agree that any and all disputes and claims relating in any way to this agreement (including the arbitration of any claim or dispute and the enforceability of this paragraph), with the exception set forth in the next paragraph, shall be submitted to and resolved by means of confidential arbitration conducted in the State of California, Napa County. If you and Napa Valley Bike Tours cannot agree on arbitrators, the Presiding Judge of the Napa County Superior Court shall appoint them. The arbitration shall be conducted under the then prevailing Commercial Arbitration Rules of the American Arbitration Association (AAA). You and Napa Valley Bike Tours may litigate in court only to compel arbitration under this Agreement or to confirm, modify, vacate or enter judgment on the award rendered by the arbitrators. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. The United Nations Convention of Contracts for the International Sale of Goods, the application of which is hereby excluded, will not govern this Agreement. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other current or former user of the Service, whether through class arbitration proceedings or otherwise.

However, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of California, and you consent to exclusive jurisdiction and venue in such courts.

ATTORNEY FEES

If this agreement is referred to an attorney and/or collection agency, Client agrees to pay all attorney and/or collection fees. Should legal action be necessary to enforce any rights or obligations under this agreement, the prevailing party will be entitled to reasonable attorney's fees and related costs.

WAIVER

If one party agrees to waive its right to enforce any term of this agreement, it does not waive its right to enforce such term or any or all other terms of this agreement at any other time.

Client has read and understands the above terms and conditions. Client understands that the reserved limousine service is contingent upon acceptance and adherence to these terms & conditions.